Genesys Knowledge Center Deployment Guide

What is Genesys Knowledge Center

Provides an overview of the Knowledge Center functionality and architecture:

• What is Genesys Knowledge Center.
• Genesys Knowledge Center Components
• High-level architecture
• Terminology

Planning your Deployment

Describes major considerations while planning a deployment of your Knowledge Center cluster:

• Prerequisites
• Sizing Information
• Hardware Recommendations
• Software Configuration
• Multi-Tenancy

Installation and Deployment

Step-by-step guide of Knowledge Center service deployment (see main page for full list):

• Before You Begin
• Installing the Cluster Application
• Installing the Server
• Installing the CMS
• Installing the Pulse Plugin
• Installing the Workspace Plugin

Post Installation and Deployment

Describes tuning options and additional functionalities to tune the Knowledge Center to your business needs:

• Access Permissions
• Configuration Options
• Load Balancing Configuration
• Security
• GEO Location
• UTF8
• Supported Languages

Knowledge Center in Production

Tips & tricks on operating your Knowledge Center cluster in production:

• Monitoring Knowledge Center
• Sample UI
• Importing Data into the Knowledge Center Server