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Prerequisites

OS Requirements

Knowledge Center Server

  • OS Red Hat Enterprise Linux 7 (Intel EM64T)
  • OS Windows Server 2012
  • OS Windows Server 2016

Knowledge CMS

  • OS Red Hat Enterprise Linux 7 (Intel EM64T)
  • OS Windows Server 2012 (Intel EM64T)
  • OS Windows Server 2016

Genesys Knowledge Center Plugin for Workspace Desktop Edition

  • OS Windows Vista (Intel 32-bit)
  • OS Windows 7 (Intel 32-bit, Intel EM64T)
  • OS Windows Server 2012 (Intel EM64T)
  • OS Windows Server 2016
  • .Net framework 4.6.2 or higher

Genesys Knowledge Center Plugin for Pulse

  • OS Red Hat Enterprise Linux 5 (Intel EM64T)
  • OS Windows Server 2012 (Intel EM64T)
  • OS Windows Server 2016

Web Browsers

  • Google Chrome 34+
  • Mozilla Firefox 54+
  • Microsoft Internet Explorer 9, 10, 11
  • Microsoft Edge
  • Apple Safari 10+

Java Requirements

  • OpenJDK
    Minimum version - Version 8
    Maximum version - Version 9

For OpenJDK 9 to work as expected, you must make the following changes in either Windows or Linux.

Windows

  1. Open the \server\launcher.ini file.
  2. Uncomment the following lines:
    ;--add-modules=java.xml.bind
    ;--add-modules=java.se.ee
    ;--add-modules=jdk.management
  3. Open the \cms\launcher.ini file.
  4. Uncomment the following lines:
    ;--add-modules=java.xml.bind
    ;--add-modules=java.se.ee
    ;--add-modules=jdk.management

Linux

  1. Open the \server\setenv.sh file.
  2. Uncomment the following lines:
    JAVA_9_OPTS="--add-modules=java.xml.bind --add-modules=java.se.ee --add-modules=jdk.management"
  3. Open the \cms\setenv.sh file.
  4. Uncomment the following lines:
    JAVA_9_OPTS="--add-modules=java.xml.bind --add-modules=java.se.ee --add-modules=jdk.management"


Elasticsearch Requirements

  • Elasticsearch 6.2.3

Genesys Environment

  • Genesys Framework 8.1–8.5
  • Configuration Server (8.1.300.21 / 8.5.101.41)
  • Genesys Administrator 8.5.210.10 or higher
  • Workspace Desktop Edition 8.5.120.05 or higher
  • Pulse 8.5.108.02 or higher
This page was last edited on January 30, 2024, at 04:56.
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