|cluster||Set of the Knowledge Center Servers that are working together using the same knowledge.|
|knowledge base||Collection of your knowledge sharing same taxonomy (set of categories) and covering same domain/sub-domain.|
|node||One instance of the Genesys Knowledge Center Server.|
|replica||backup shard of data used to guarantee data redundancy.|
|shard||The way to divide your knowledge base on chunks that can be distributed between different servers.|
This page was last edited on November 9, 2016, at 21:07.