Installation and Deployment
Task Summary: Genesys Knowledge Center
The following table outlines the task flow for installing Genesys Knowledge Center.
|1. Prepare your environment|
|2. Configure the Knowledge Center Cluster Application|
|3. Install the Knowledge Center Server|
|4. Install the Knowledge Center CMS||
| 5. Install and Use the Administrator Plugin
ImportantFrom the 8.5.303.xx release of the product, Administrator plugin has been discontinued. Please skip this step for these versions.
|6. Configure reporting in Pulse|
|7. Install the Workspace Desktop Edition Plugin|
|8. Configure agent accounts|
This page was last modified on June 21, 2017, at 05:59.