Installation and Deployment

Task Summary: Genesys Knowledge Center

The following table outlines the task flow for installing Genesys Knowledge Center.

Objective	Actions
1. Prepare your environment	Configure Languages
2. Configure the Knowledge Center Cluster Application	Import the Knowledge Center Cluster Application Template Create the Cluster Applications Configure the Cluster Application
3. Install the Knowledge Center Server	Import the Knowledge Center Server Application Template Create the Server Applications Configure the Knowledge Center Server Application Install Knowledge Center Server
4. Install the Knowledge Center CMS	Install the CMS Configure Data Source (based on the selected provider): (if using Cassandra as persistent storage), Configure the Cassandra Data Source (if using Microsoft Server as persistent storage), Configure the CMS to work with Microsoft SQL Server (if using Oracle as persistent storage), Configure the CMS to work with Oracle Configure the CMS (for 8.5.303.xx and later) Manage the Knowledge Base using CMS
5. Install and Use the Administrator Plugin Important From the 8.5.303.xx release of the product, Administrator plugin has been discontinued. Please skip this step for these versions.	Install the Knowledge Center Plugin for Administrator Manage the Knowledge Bases
6. Configure reporting in Pulse	Configure the Genesys Knowledge Center Plugin for Pulse
7. Install the Workspace Desktop Edition Plugin	Install the Plugin for Workspace Desktop Edition Configure the WDE Application to work with the WDE Plugin (Optional) Install the WDE Language Pack
8. Configure agent accounts	Grant access permission to content authors Provide Knowledge Center Server Access to Agents Provide Knowledge Center Workspace Desktop Edition Plugin Access to Agents