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Tenant

A business entity that has common goals and procedures, and occupies part or all of a contact center. Tenants that share a contact center might be different businesses, or different divisions within the same business. Each tenant has its own Directory Numbers (DNs) and agents; it can also have its own switch. Some contact-center resources, such as the switch, can be shared among tenants.



Glossary

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Multi-Tenancy

You can create one Genesys Web Engagement cluster per tenant.

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This page was last modified on October 30, 2015, at 10:02.