Hypertext Transfer Protocol
Also known as HTTP. The protocol that is used most commonly in the World Wide Web to transfer information from web servers to web browsers.
Transport Layer Security
Also known as TLS. An industry-standard protocol for secure communications on the Internet. It is the successor of Secure Sockets Layer (SSL) 3.0.
Genesys supports the use of the TLS protocol to secure data exchange between Genesys components.
Hypertext Transfer Protocol Over Secure Socket Layer
Also known as HTTPS. A secure version of the Hypertext Transfer Protocol, it is the combination of a normal HTTP interaction over an encrypted Secure Sockets Layer (SSL) or Transport Layer Security (TLS) connection.
- All connections can be secured, including connections from the browser to the Web Engagement server.
- Applications defined in Configuration Server can have both HTTP and HTTPS connections.
Transport Layer Security (TLS) is supported above Java containers, Jetty and Apache Tomcat. The user data submitted from the browser tier is always sent through secure connections.
Genesys Web Engagement includes additional security configurations that can be used with your GWE installation:
- Secure Sockets Layer (SSL) — Load SSL certificates and configure Jetty.
- Transport Layer Security (TLS) — Configure TLS for Genesys and Web Engagement servers.
- Authentication — Enable authentication for the Web Engagement Server, Interaction Workspace, and the Engagement Strategy.
- Cassandra Security — Establish a secure channel between your client and Cassandra coordinator notes.
After you configure security for Genesys Web Engagement, you can configure features to enable additional functionality.