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Widget

A discrete portion of a user interface that provides a specific set of functionality.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Dashboard

A user interface that, like an automobile dashboard, provides key decision-making information and/or controls in one easy-to-read display.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Genesys Web Engagement Reporting Guide

Web Engagement tracks your customers' events and behaviors. Using Pulse, the Genesys reporting solution, you can set up a dashboard, as shown below, that helps you see the patterns in these events. (You can also still use CCPulse+.)

This dashboard contains widgets, which display a lot of useful information:

The Web Engagement reporting dashboard

For example, you can see a summary of the day's engagements:

Engagement Summary

Or your daily traffic:

Web Traffic Today

You can keep tabs on your bounce rate and acceptance rate, while staying in touch with how often you have missed engagement opportunities:

Bounce, Missed Opportunities, Acceptance

Selecting Your Data

You can choose which values to display. For example, you might want to see a few different values as a list:

Bounce, Missed Opportunities, Acceptance

Or you might want to view one or more of them separately:

Bounce Rate Missed Opportunities Acceptance Rate

Choosing Your Format

While some values call for a list or a bar chart, others might work best with a donut:

New vs. Returning Authenticated Visitors

And some types of information work well as trend lines:

Rates History

Offered vs. Accepted

Basic Views and Extended Views

The features described on this page are available to the following Basic View widgets, each of which is described on its own page:

You can also expand the Engagement Summary and Web Traffic Today widgets into Extended View dashboards.

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This page was last modified on February 3, 2017, at 11:28.