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engagement Section

defaultEngagementChannel

Description: Specifies the name of the default engagement channel. If specified and not empty, the related channel is selected for engagements by the out-of-the-box Engagement Logic strategy and the results of the pacing algorithm are ignored. Genesys recommends that you only set this option during application development.
Valid Values: The name of an engagement channel that is known to the Engagement Logic strategy. The valid out-of-the-box values are proactiveChat and proactiveCallback.
Mandatory: No
Changes Take Effect: Immediately

engagementExpirationTime

Description: Specifies the number of seconds during which the webengagement interaction is considered to be valid. This time is applicable for the webengagement interaction from the time the interaction is created until the moment the engagement invitation is sent to the visitor.
Default Value: 30
Valid Values: positive integer from 10 to 1800
Mandatory: No

registrationFormExpirationTime

Description: Specifies the number of seconds during which an engagement attempt is treated as alive in the state of "waiting for the form to be completed by the visitor". During this period, new engagement invitations will be blocked if the server is running in strictEngagementMode.
Note: Even after this period, the visitor is able to trigger a media (chat or webcallback) interaction. That is, the registration form by itself is not invalidated.
Default Value: 120
Valid Values: positive integer from 10 to 1800
Mandatory: No
Changes Take Effect: Immediately

strategiesControlWebengagementIxn

Description: If true, the Web Engagement Server will not apply additional actions to a webengagement Open Media interaction, other than submitting it to Interaction Server and updating its UserData. In this case, the strategies are responsible for the interaction lifecycle. If false, the Web Engagement Server will be responsible for moving the interaction through the Interaction Queues and, eventually, for stopping the interaction. A value of false provides behavior compatible with 8.1.2 strategies.
Default Value: true
Valid Values: true, false
Mandatory:N
Changes Take Effect: Immediately

strictEngagementMode

Description: If true, instructs the system to allow only one engagement at a time for a particular visit. If false, multiple engagement attempts will be allowed. A value of true corresponds to the behavior of GWE 8.1.2.
Default Value: true
Valid Values: true, false
Mandatory: No
Changes Take Effect: Immediately

userIdentifier

Description: Specifies the name of the UserData key that is used by Contact Server as the key for the customer identification process.
Valid Values: A valid UserData key
Default Value: EmailAddress
Mandatory: No
Changes Take Effect: Immediately

visitExpirationTime

Description: Specifies the number of seconds during which a visit is considered valid. The visit expiration time is checked during each request for categories. A value of 0 means that the visit never expires.
Default Value: 86400 (24 hours)
Valid Values: nonnegative integer
Mandatory: No
Changes Take Effect: Immediately

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This page was last modified on October 30, 2015, at 10:03.