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Configuring Specific Features

Genesys Web Engagement includes additional features that you can configure to enable the following functionality:

  • Pacing Algorithm—Configure this algorithm to help keep a balanced workflow in your contact center by aligning the generated Web Engagement invites with the agents you have available for both proactive and reactive traffic.
  • Chat Channel—Manually configure the Web Engagement Server and Chat Server to support a chat channel or specify chat as the default channel of engagement.
The Genesys Web Engagement chat channel is now legacy.
  • GeoIP Information—You can configure Web Engagement Server to collect information about a visitor's IP address, as well as converting this information into the visitor's geolocation coordinates.
This page was last edited on October 31, 2019, at 20:28.
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