Tenant

A business entity that has common goals and procedures, and occupies part or all of a contact center. Tenants that share a contact center might be different businesses, or different divisions within the same business. Each tenant has its own Directory Numbers (DNs) and agents; it can also have its own switch. Some contact-center resources, such as the switch, can be shared among tenants.

For More Information Multi-Tenancy In the Genesys Web Engagement 8.5.0 Deployment Guide Configuring System-Access Permissions In the Workspace Desktop Edition 8.5.0 Workspace Desktop Edition Deployment Guide Multi-Tenancy In the Genesys Web Engagement 8.5.1 Deployment Guide Multi-Tenancy In the Genesys Web Engagement 8.5.2 Deployment Guide Multi-Tenancy In the Genesys Web Engagement 8.1.2 Deployment Guide Global Task List In the intelligent Workload Distribution 9.0.0 iWD Manager Help

Suggestions To comment on a term, or suggest a new term, send a quick email to the Glossary Team

Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z