Jump to: navigation, search

Glossary:Tenant

A business entity that has common goals and procedures, and occupies part or all of a contact center. Tenants that share a contact center might be different businesses, or different divisions within the same business. Each tenant has its own Directory Numbers (DNs) and agents; it can also have its own switch. Some contact-center resources, such as the switch, can be shared among tenants.


For More Information


Suggestions

To comment on a term, or suggest a new term, send a quick email to the Glossary Team

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Retrieved from "https://docs.genesys.com/Glossary:Tenant (2019-05-19 05:28:18)"
This page was last modified on November 18, 2013, at 18:12.