Jump to: navigation, search

BO Documentation

BOE 3.1 and BI 4.1 are created and documented by SAP. SAP provides detailed information about the operation of the Universe Design Tool, Information Design Tool, Web Intelligence, InfoView, Designer, and other BO or BI applications. Access this SAP documentation from the following sources:

  • from the SAP BusinessObjects Business Intelligence Platform Documentation CD,
  • if you are a direct SAP customer, from the SAP website,
  • if you obtained BO software through Genesys, from the SAP website.




Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Genesys Interactive Insights

Also known as GI2. A presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.

For Genesys Cloud customers, depending on the release of Genesys Cloud that you are using, historical reporting is available through either the Genesys Interactive Insights (GI2) interface, or through Genesys CX Insights.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Genesys Interactive Insights 8.5 User's Guide

Welcome to the Genesys Interactive Insights User's Guide. Genesys Interactive Insights (GI2) provides reports that summarize contact center activity and an entire universe of elements (the GI2_Universe) that support them.

This guide picks up where the Genesys Interactive Insights Deployment Guide leaves off. Begin to use this document only after you have configured Genesys Info Mart 8.5 and its supporting applications to measure and record contact center activity, installed and set up your BusinessObjects Business Intelligence Platform (BI) 4.1 environment, and installed and imported the appropriate reports and universe. This document describes:

  • how to manage the reports that are deployed with GI2,
  • how to create or modify reports and the supporting universe elements using BI software,
  • how universe elements are organized to paint a picture of contact center activity within your enterprise.

This document describes the 8.5.x release(s) of GI2. For other releases of GI2, visit the Genesys Customer Care website, or request the Documentation Library DVD, which you can order by email from Genesys Order Management at Genesys Order Management. GI2 8.5.x releases rely on BusinessObjects Business Intelligence Platform (BI) 4.1, which provides functionality similar to that provided by BO XI 3.1 in releases 8.1.1 and earlier, though the names of some applications, tools, and options differ.

BI 4.1 software

GI2 8.5.0 is powered by BI 4.1 software. This document does not describe in detail how to operate BI software, because that information is provided in documentation provided by SAP. For more information about the operation of BI Launch Pad, Web Intelligence, or the Design tools, refer to the BO/BI documentation, available from the following sources:

  • from the SAP BusinessObjects Business Intelligence Platform Documentation CD,
  • if you are a direct SAP customer, you can acquire the BusinessObjects documents from the SAP website,
  • if you obtained BI software through Genesys, you can acquire BusinessObjects documents from this page on the SAP website.

Refer to the Genesys Interactive Insights Universe Guide for more information about GI2 universe elements and reports.

Tip
Because you can customize the appearance and functionality of BI user interfaces, screens shown in this guide might differ from what you see in your environment.

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on May 25, 2017, at 05:05.