Genesys Interactive Insights
Also known as GI2. A presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.
For Genesys Cloud customers, depending on the release of Genesys Cloud that you are using, historical reporting is available through either the Genesys Interactive Insights (GI2) interface, or through Genesys CX Insights.
Genesys Interactive Insights 8.5 Deployment Guide
Welcome to the Genesys Interactive Insights Deployment Guide. This document introduces you to the configuration, installation, setup, and start procedures that are relevant to the setup of Genesys Interactive Insights (GI2) universes and the operation of GI2 reports. This document is valid only for the 8.5.x releases of GI2. For versions of this document that have been created for other releases of these products, visit the Genesys Customer Care website, or request the Documentation Library DVD, which you can order by email from Genesys Order Management.
GI2 provides reports that summarize contact center activity and an entire universe of supporting elements (GI2_Universe). Reports display contact center activity using a variety of visual devices, such as those shown in the Figure Example Report.