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BO Documentation

BOE 3.1 and BI 4.1 are created and documented by SAP. SAP provides detailed information about the operation of the Universe Design Tool, Information Design Tool, Web Intelligence, InfoView, Designer, and other BO or BI applications. Access this SAP documentation from the following sources:

  • from the SAP BusinessObjects Business Intelligence Platform Documentation CD,
  • if you are a direct SAP customer, from the SAP website,
  • if you obtained BO software through Genesys, from the SAP website.




Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

BO Documentation

BOE 3.1 and BI 4.1 are created and documented by SAP. SAP provides detailed information about the operation of the Universe Design Tool, Information Design Tool, Web Intelligence, InfoView, Designer, and other BO or BI applications. Access this SAP documentation from the following sources:

  • from the SAP BusinessObjects Business Intelligence Platform Documentation CD,
  • if you are a direct SAP customer, from the SAP website,
  • if you obtained BO software through Genesys, from the SAP website.




Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Genesys Interactive Insights

Also known as GI2. A presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.

For Genesys Cloud customers, depending on the release of Genesys Cloud that you are using, historical reporting is available through either the Genesys Interactive Insights (GI2) interface, or through Genesys CX Insights.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Understanding the Universe

This section provides general information about the GI2 Universe, and helps you understand how to use the Information Design Tool.
The universe for GI2 consists of the following elements:

  • nearly 600 measures
  • 60 conditions (otherwise known as filters)
  • several queue, agent, and time-related dimensions
  • hierarchies
  • lists of values
  • hidden elements

You organize and manage these elements using the Information Design Tool (see the figure The Information Design Tool). Note, however, that if your universe uses the BOE 3.1 UNV format, you must manage it using the Universe Design Tool.

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The Information Design Tool

The GI2 Universe in the Information Design Tool

The GI2 Universe in the Information Design Tool

The elements within the GI2 universe constitute the business-friendly semantic layer of Genesys Info Mart.

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For more information about the universe, see the following pages:

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This page was last modified on 7 June 2016, at 09:33.