BOE 3.1 and BI 4.1 are created and documented by SAP. SAP provides detailed information about the operation of the Universe Design Tool, Information Design Tool, Web Intelligence, InfoView, Designer, and other BO or BI applications. Access this SAP documentation from the following sources:
- from the SAP BusinessObjects Business Intelligence Platform Documentation CD,
- if you are a direct SAP customer, from the SAP website,
- if you obtained BO software through Genesys, from the SAP website.
Genesys Interactive Insights
Also known as GI2. A presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.
For Genesys Cloud customers, depending on the release of Genesys Cloud that you are using, historical reporting is available through either the Genesys Interactive Insights (GI2) interface, or through Genesys CX Insights.
- BOE 3.1—In GI2 Release 8.1.1 and earlier, this software is referred to as SAP BusinessObjects Enterprise XI (BO XI 3.1), or simply BO.
- BI 4.1—In GI2 Release 8.1.3 and later, this software is referred to as SAP BusinessObjects Business Intelligence Platform (BI 4.1), or simply BI.
Setting the Scope of Analysis
When you run and save a report, BI software stores analytical information about the report in the report’s cube. This information includes referenced universe elements, the database query, the returned results, and the report’s scope of analysis, which defines the degree of data that is retrieved from the data mart as the result of a query. This degree of data corresponds directly to the additional hierarchical levels, lower than those initially designed to be included in the query. The figure Scope of Analysis for the Agent Conduct Report shows the Scope of Analysis dialog for the Agent Conduct Report. This dialog becomes visible when you edit a report’s query within Web Intelligence and click the Show/Hide Scope of Analysis Panel icon on the menu bar.
By default, the GI2 reports have the Scope of Analysis set to None; this means that no extra data is stored within the report cube other than the dimensions that are directly used by the query to organize and retrieve results. This minimizes the size of a report cube and maximizes the report performance by reducing the time required to run the report (retrieve data from the Data Mart) and display the results. However, to make extra data available to your users, you can customize each report to broaden its scope of analysis. You can change the Scope of Analysis to:
- One level
- Two levels
- Three levels
- Custom (Custom permits you to selectively designate the additional objects that should be included in the query.)
Refer to the BO/BI documentation for further information about this feature.