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BusinessObjects

Business Objects (BO) and Business Intelligence (BI) software powers GI2 as follows:

  • BOE 3.1—In GI2 Release 8.1.1 and earlier, this software is referred to as SAP BusinessObjects Enterprise XI (BO XI 3.1), or simply BO.
  • BI 4.1—In GI2 Release 8.1.3 and later, this software is referred to as SAP BusinessObjects Business Intelligence Platform (BI 4.1), or simply BI.



Glossary

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Genesys Interactive Insights

Also known as GI2.

  • For Genesys Engage cloud customers, Genesys Interactive Insights (GI2) is deprecated as of November 20, 2020.
  • For Genesys Engage on-premises customers, GI2 8.5 entered End of Life (EOL) on January 25, 2019 and End of Maintenance on July 28, 2020, and reaches End of Support on January 24, 2021.

Genesys CX Insights (GCXI) replaces GI2 as the presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services. If you have questions, contact your account representative.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Customizing the GI2 Universe and Reports

This section provides general guidelines for how to customize the GI2 universe and reports to achieve additional functionality. Emphasis is placed on customizing a copy of the reports and/or making a copy of the universe.

BI software does not maintain older versions of reports, and once you save changes to a report and export universe elements to the repository, you cannot restore the previous version.

After you have customized definitions in the universe, remember that you must save the universe and export it back to the BI repository so that your changes are made available to report users, using the procedure described in the "Linking the Universe to Your Data Mart > Publishing the Universe Back to the Repository" section of the Genesys Interactive Insights Deployment Guide.

Warning
Carefully design and implement all Universe customizations, and test them fully in your own environment before placing them into production. Genesys does not support the implementation of the procedures in this chapter other than where explicitly recommended. Genesys Quality Assurance has not tested these procedures, but believes that, if you use them as general guidelines, they will enhance your GI2 experience.

For additional information, see the following sections:

This page was last edited on February 25, 2016, at 23:18.
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