- BOE 3.1—In GI2 Release 8.1.1 and earlier, this software is referred to as SAP BusinessObjects Enterprise XI (BO XI 3.1), or simply BO.
- BI 4.1—In GI2 Release 8.1.3 and later, this software is referred to as SAP BusinessObjects Business Intelligence Platform (BI 4.1), or simply BI.
Genesys Interactive Insights
Also known as GI2. A presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.
For Genesys Cloud customers, depending on the release of Genesys Cloud that you are using, historical reporting is available through either the Genesys Interactive Insights (GI2) interface, or through Genesys CX Insights.
GI2 and Genesys Info Mart licensing allow you to add third-party data to enrich the reporting and analysis of your enterprise operations. You may use GI2, including the BI Web Intelligence component, to report on any Genesys data sources. However, when reporting on non-Genesys data sources, GI2 reports must contain data from at least one Genesys data source. The number of concurrent users who can operate BO software in your environment is controlled by the number of GI2 seats that you have purchased. To obtain unrestricted licenses that enable you to freely access data sources other than Genesys Info Mart, contact SAP.
GI2 8.5.0 is based on the Enterprise Edition of BI 4.1.