BOE 3.1 and BI 4.1 are created and documented by SAP. SAP provides detailed information about the operation of the Universe Design Tool, Information Design Tool, Web Intelligence, InfoView, Designer, and other BO or BI applications. Access this SAP documentation from the following sources:
- from the SAP BusinessObjects Business Intelligence Platform Documentation CD,
- if you are a direct SAP customer, from the SAP website,
- if you obtained BO software through Genesys, from the SAP website.
SAP BusinessObjects Business Intelligence Platform (BI) 4.1 is the business intelligence software that powers GI2 Release 8.1.3 and later. Earlier GI2 releases are powered by SAP BusinessObjects Enterprise XI (BO XI 3.1).
Genesys Interactive Insights
Also known as GI2. A presentation layer that extracts data from the Genesys Info Mart database, and presents it in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.
For Genesys Cloud customers, depending on the release of Genesys Cloud that you are using, historical reporting is available through either the Genesys Interactive Insights (GI2) interface, or through Genesys CX Insights.
Reporting And Analytics Aggregates
Also known as RAA. An optional Genesys Info Mart process that creates and populates predefined aggregation tables and views within an Info Mart database. RAA aggregation tables and views provide the metrics that summarize contact center activity to facilitate reporting, and serve as the primary source of data for the GI2 and Genesys CX Insights reports. RAA is required for GI2 and Genesys CX Insights environments.
Genesys Info Mart
Documentation for Genesys Info Mart is available on the Genesys Documentation website:
Reporting and Analytics Aggregates[+] RAA Resources
Genesys Interactive Insights[+] GI2 Resources
BusinessObjects Business Intelligence Platform 4.1[+] BI Resources
Additional documentation for Genesys products is available, as follows: