Management Layer Functionality
This section describes the Management Layer capabilities that help you optimally manage the Genesys software serving your contact center, as follows:
- Solution Control and Monitoring Functions
- Logging Functions
- Alarm-Signaling Functions
- Fault Management Functions
- SNMP Support Functions
You can also manage Management Layer components such as Message Server, Solution Control Server, and SNMP Master Agent, via the Management Layer, as discussed in this section.