Managing Widgets

Widgets are small applications that can be included in a view in the Dashboard page. Each widget is displayed in the page as a small rectangle. Depending on your user permissions, you may be able to add widgets to a view, move widgets from one location to another within a view, modify the settings of widgets, minimize widgets, and remove widgets from a View.

Various types of widgets can be included in a view:

• Gauge
• Report (Drill down)
• My Messages
• My Queues Widget
• Recently QAed

The Gauge and Report widgets can be configured to display information about a variety of topics, so you may find it useful to include more than one of them in a single view, or to create multiple views in which these widgets display different data.

Important

Only the My Queues, and Recently QAed widgets are available in the Recording UI mode.

You can add any number of widgets to a view. To add a widget to a view:

1. When you have the view open, click Add Widgets. The available widgets are displayed.
2. Click the widget you want to add to the view. The widget is added to the view.
3. Drag the widget to the desired location on the screen.

You can change the name, height, and refresh rate of all widgets. Some widgets have additional settings that you can change. To change the name of a widget:

1. Click the title of the widget. The title becomes an editable text field.
2. Modify the title as required.
3. Click OK. The title is updated.

To change the height and other settings of a widget:

1. In the upper-right corner of the widget, click Edit. The widget's configurable settings are displayed.
2. Change the settings as required. For detailed information about the settings of each type of widget, see the description of the widget, as follows:
   • Report Widget
   • My Messages Widget
3. Click Save to save your changes.
4. In the upper-right corner of the widget, click Close. The setting options are hidden.

You can move a widget from location to location within a View. To move a widget:

• Drag the widget to its desired location.

If you do not want to see the contents of a widget temporarily, you can minimize the widget. To minimize a widget:

• In the upper-right corner of the widget, click the minus sign (file:Smicon_minimize.png). The title bar of the widget is displayed, but its content is hidden.

To maximize a widget:

• In the upper-right corner of the widget, click the plus sign (file:Smicon_maximize.png). The content of the widget is displayed below its title bar.

The contents of widgets are refreshed automatically at specified intervals, but you can also refresh them manually. To refresh a widget:

• Click file:Smicon_refresh.png.

You can remove a widget from a View. To remove a widget from a View:

1. In the upper-right corner of the widget, click the x (file:Smicon_close.png). You are prompted to confirm that you want to remove the widget from the View.
2. Click Yes. The widget is removed from the View.