Purge System

When old calls are no longer required, it is possible to safely remove them from the system. This will reduce the database size and will result in better performance overall.

You can choose to delete all calls in the database or select a specific group of calls to delete. If you choose to delete a specific group, you define the group in one of the following ways:

• Date range
• One or more Programs

Important

Calls that belong to static Interaction Lists or manual Categories are not deleted during a purge. It is possible to set up an automated purging job. For additional information, contact Genesys support.

To purge calls from the system

1. In the Main Menu, under Tools, select System Admin > Purge System.
2. Select the desired options.
3. Click Delete.

See also

Preset Views
Monitor System
Manage Call Queue
Manage Cache
Interactions Administration
System Configuration
Manage Alerts
System Alerts