Category Management
This section explains how to use the SpeechMiner Category Manager to manage the collection of category definitions that exist in your system. It explains what categories are and describes how to create new categories, define their properties, activate and deactivate categories, apply categories to the system so that they are included in routine processing of calls, and modify or delete categories.
The Category Manager can be opened either in the SpeechMiner browser-based interface or in the SMART application. Both locations provide the same functionality, and they are synchronized automatically, so it does not matter which way you open the Category Manager. Nonetheless, the interfaces are slightly different. This section explains how to use the Category Manager interface that is in the SpeechMiner web interface. For information about working with the Category Manager in SMART, please refer to the SMART User Manual.
Permissions for the Category Manager in the SpeechMiner web interface are set in the permissions for SMART. That is, every user has the same permissions for the Category Manager in SMART and in the web interface. Permissions for the Category Manager are configured under Tools > User Management > Administer Roles in the SMART tab. For additional information, see Managing Roles.
To open the Category Manager in the SpeechMiner web interface
In the Main Menu under Tools, select Manage Categories.
The Manage Categories screen opens and displays a list of the categories that are currently defined in your system.