This section explains how to manage users in the SpeechMiner user-management system. If users in your system log into SpeechMiner with Genesys user accounts, the operations described here are performed for their accounts in the Genesys Administrator Extension (GAX).
All users in the SpeechMiner system are associated with groupings of various types. These groupings control which call and system data the user can see and which permissions the user has to see and activate system features. The following user groupings are in use in the system:
|Role||A set of permissions that define what features the user can access and use in the SpeechMiner system.|
|Workgroup||The call center or department of a call center to which the user belongs.|
|Partition||Call data from a particular call center or department of a call center.|
|Group||A set of workgroups and/or partitions that identify the call data to which the user has access.|
Individual users can have multiple roles and belong to multiple work groups, partitions, and groups. User profiles specify the roles, groups, and partitions associated with each user.
Depending on your role, you may be able to modify some or all elements of your own profile. You may also be able to manage other user accounts: creating new users, managing their profiles, managing groups, roles, and permissions. This section explains how to manage user accounts if you have the required permissions.