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Using Text Mode

Search criteria can be specified in the Filter Panel in one of two modes:

  • Standard mode—The user selects options from lists in each filter category.
  • Text mode—The user types the search criteria in a text box using a specified syntax.

In general, Standard mode is easier to use. In addition, it includes the full range of search options available, while Text mode only includes the more basic options. However, in some cases, Super Users who know exactly what they want to include in their search criteria may find it faster to type the criteria in Text mode.

You can switch back and forth between the two modes while you are in the process of defining search criteria. The display in each mode is automatically updated to include the changes that were made in the other mode.

This section explains how to use Text mode. For information about using Standard mode, see Defining Search Criteria.

Switching to and from Text Mode


You can open Text mode at any time while you are defining search criteria. The criteria that are currently selected are displayed in both modes.

To switch into Text mode:

To switch into Standard mode:

Defining a Filter Condition in Text Mode

You define filter conditions by typing the code for the type of filter and selecting the condition from a dropdown menu.

Filter Codes

You can use the following codes in Text mode:

Code Description
T Topic
C Category
D Date
CD Custom Date
L Language

Inserting Filter Conditions

You can insert one language and one date condition, and multiple Category and Topic conditions. Each Category and Topic condition can also include multiple items. The logical relationship between items within a single condition is OR - if any of the items are in the call, the call will be included in the search results. The logical relationship between separate conditions is AND - only calls that meet both conditions are included in the search results.

  1. In the text field, type the code of the type of filter you want to use, followed by a colon (:). A dropdown menu (or date and time selectors, if you type the CD code) opens and displays a list of the available options for the filter.

  2. Select the required option from the list. The dropdown menu closes and the option appears in the text field.
    Important
    To filter the list, begin typing a sequence of characters that appear in the name of the option. Only those options that contain the specified sequence of characters are displayed.
  3. For the Categories and Topics filters, if you want to add an additional selection to the filter, type a comma (,). The relevant dropdown menu opens again. Select the additional option as explained above.
  4. To add another filter condition, press Enter and then repeat the steps above.
    Important
    You can insert multiple Category and Topic filter conditions. The search results will only include calls or Events that match all of the filter conditions. For example, if you insert two Category conditions, C:Accounting and C:Short Calls, only calls that are in both Categories are included in the search results. Note, however, that within a single filter condition, if you select multiple items, the logical relationship between the items is OR. That is, if any of the items is found in a call, the call is included in the search results. For example, if you insert one condition, C:Accounting, Short Calls, calls that are in either Category are included in the search results.

Deleting Filter Conditions

You can delete filter conditions as necessary by editing the text field. In addition, you can clear all of the filter conditions. Note that if you clear all filter conditions, even conditions that are only visible in Standard mode, and cannot be seen in Text mode, are deleted.

To delete a filter condition:

  • Select the condition and press Delete.

To clear all the filter conditions:

  1. At the top of the Filter Panel, click Clear Filters. You are prompted to confirm that you want to delete all of the currently defined filters (including those that are not currently visible).
  2. Click Yes. The filters are cleared.

This page was last edited on August 12, 2014, at 12:19.
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