Monitor System

The Monitor System screen provides information on the status of the different SpeechMiner modules and allows the user to stop or run (restart) the system as necessary. In addition, the bottom of the screen can be used to view system messages.

In the Main Menu, under Tools, select System Admin > Monitor System.

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See also

Preset Views
Manage Call Queue
Purge System
Manage Cache
Interactions Administration
System Configuration
Manage Alerts
System Alerts

The Monitor System screen displays system status information that includes the following:

Status	Description
All Calls	Calls currently in the SpeechMiner database.
Not Processed	Number of calls waiting to be processed. These calls have been added to the system by the fetcher, but have not gone through recognition yet.
Latest Call Time	The time of the latest call that was added to the system.
Log Errors, Log Warnings	Number of errors and warnings that haven't been handled yet. When there are errors, the administrator can investigate using the information in this screen as well as by running the Monitor System report or using the ULogger utility directly on a server. Note: The system can be configured to send reports of errors via e-mail to specified recipients whenever errors arise. For additional information, see System Alerts.
In Process	Number of calls currently being processed. These calls have started the recognition process and haven't been completed yet.
Total Processed (24H)	Number of calls that were processed in the last 24 hours. This is an indicator of how well the processing system is functioning.
Waiting for Categorization	This number includes calls that are waiting to processed (Not Processed) and calls that are done processing but that are waiting to be picked up by the categorizer.
Total Categorized (24H)	Number of calls that were categorized in the last 24 hours. This is an indicator of how well the categorization system is functioning.
Number of calls in queue waiting to be processed, broken down into the various phases	* SpeechMiner - Calls already picked up by the fetcher and added to the system, waiting to be processed. Input Folders - Calls in the input folders, waiting to be picked up by the fetcher. Recording System - Calls in the recording system, waiting to be picked up by the UConnector (This information is only available on certain systems, depending on the integration with the recording system). Total - Summary of all numbers above. Reflects the known amount of processing ("backlog") to be done, in order to catch up with current recording. A small total number is a healthy state. A total of 0 might indicate an idle system, where UConnector has no remaining calls to pick up or UConnector is down. On a system with high fluctuation in call volumes over the course of a day or a week, the total number will grow during the peak volume period, and will gradually get smaller during the rest of the cycle. An ever growing total indicates a problem. The UConnector can buffer a relatively large amount of calls (calls that are between the Recording System and the Input Folders state). Such calls will be temporarily missing from the total count.
Sites tab	Status of the various sites.
Folders tab	Folder status (Input, Filter, and Store): If available space is low, a warning or error is generated.
Computers tab	Status of the various computers.

See also

Preset Views
Manage Call Queue
Purge System
Manage Cache
Interactions Administration
System Configuration
Manage Alerts
System Alerts

You can start of stop some or all of the machines in the system from the Monitor System screen.

To start or stop all the machines in the system

Use the Start System and Stop System buttons on the right.

Important

Stopping the system does not turn off the UPlatform.exe service. To do that, you must run the SMConfig tool.

To start or stop a single machine in the system

In the left panel, select the machine. Two new buttons appear under the system's Start and Stop buttons: Start Machine and Stop Machine.

See also

Preset Views
Manage Call Queue
Purge System
Manage Cache
Interactions Administration
System Configuration
Manage Alerts
System Alerts

The bottom of the screen can be used to display system messages.

Important

You can also see system messages, as well as additional system-status information, by running the Monitor System report.

To view system messages

At the bottom of the screen, in the Messages area, set the filters you want to apply to the message list. Click Show. The messages are displayed below the filters. To see the full text of a message:

Place your mouse cursor on the message text. To mark all the messages that were retrieved as "read":

Click Mark as Read.

See also

Preset Views
Manage Call Queue
Purge System
Manage Cache
Interactions Administration
System Configuration
Manage Alerts
System Alerts