User Data Call Survey Attributes

The following Attributes are available in this folder and are described on this page.

User Data Call Survey

• Agent Score
• Call Score
• Company Score
• IQ1 - IQ4
• Product Score
• SQ1 - SQ2

Folder: User Data Call Survey

Attribute name: Agent Score Introduced: 9.0.013	Folder: User Data Call Survey
Description: Enables data within the reporting interval to be organized by the agent score assigned by the customer during post call surveys.
Database table: AG2_AGENT_*, AG2_AGENT_GRP_*, AG2_AGENT_QUEUE_*, AG2_ID_*
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Attribute name: Call Score Introduced: 9.0.013	Folder: User Data Call Survey
Description: Enables data within the reporting interval to be organized by the overall call score assigned by the customer during post-call surveys.
Database table: AG2_AGENT_*, AG2_AGENT_GRP_*, AG2_AGENT_QUEUE_*, AG2_ID_*
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Attribute name: Company Score Introduced: 9.0.013	Folder: User Data Call Survey
Description: Enables data within the reporting interval to be organized by the overall score assigned to the company by customers during post-call surveys.
Database table: AG2_AGENT_*, AG2_AGENT_GRP_*, AG2_AGENT_QUEUE_*, AG2_ID_*
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Attribute name: IQ1 - IQ4 Introduced: 9.0.013	Folder: User Data Call Survey
Description: These four attributes enable data within the reporting interval to be organized by answers given by customers during post-call surveys.
Database table: AG2_AGENT_*, AG2_AGENT_GRP_*, AG2_AGENT_QUEUE_*, AG2_ID_*
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Attribute name: Product Score Introduced: 9.0.013	Folder: User Data Call Survey
Description: Enables data within the reporting interval to be organized by the overall score assigned to the product by customers during post-call surveys.
Database table: AG2_AGENT_*, AG2_AGENT_GRP_*, AG2_AGENT_QUEUE_*, AG2_ID_*
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Attribute name: SQ1 - SQ2 Introduced: 9.0.013	Folder: User Data Call Survey
Description: These two attributes enable data within the reporting interval to be organized by answers given by customers during post-call surveys.
Database table: AG2_AGENT_*, AG2_AGENT_GRP_*, AG2_AGENT_QUEUE_*, AG2_ID_*
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