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User Data Call Survey Attributes

The following Attributes are available in this folder and are described on this page.


Folder: User Data Call Survey

Attribute name: Agent Score


Introduced: 9.0.013

Folder: User Data Call Survey
Description: Enables data within the reporting interval to be organized by the agent score assigned by the customer during post call surveys.
Database table: AG2_AGENT_*, AG2_AGENT_GRP_*, AG2_AGENT_QUEUE_*, AG2_ID_*
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Attribute name: Call Score


Introduced: 9.0.013

Folder: User Data Call Survey
Description: Enables data within the reporting interval to be organized by the overall call score assigned by the customer during post-call surveys.
Database table: AG2_AGENT_*, AG2_AGENT_GRP_*, AG2_AGENT_QUEUE_*, AG2_ID_*
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Attribute name: Company Score


Introduced: 9.0.013

Folder: User Data Call Survey
Description: Enables data within the reporting interval to be organized by the overall score assigned to the company by customers during post-call surveys.
Database table: AG2_AGENT_*, AG2_AGENT_GRP_*, AG2_AGENT_QUEUE_*, AG2_ID_*
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Attribute name: IQ1 - IQ4


Introduced: 9.0.013

Folder: User Data Call Survey
Description: These four attributes enable data within the reporting interval to be organized by answers given by customers during post-call surveys.
Database table: AG2_AGENT_*, AG2_AGENT_GRP_*, AG2_AGENT_QUEUE_*, AG2_ID_*
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Attribute name: Product Score


Introduced: 9.0.013

Folder: User Data Call Survey
Description: Enables data within the reporting interval to be organized by the overall score assigned to the product by customers during post-call surveys.
Database table: AG2_AGENT_*, AG2_AGENT_GRP_*, AG2_AGENT_QUEUE_*, AG2_ID_*
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Attribute name: SQ1 - SQ2


Introduced: 9.0.013

Folder: User Data Call Survey
Description: These two attributes enable data within the reporting interval to be organized by answers given by customers during post-call surveys.
Database table: AG2_AGENT_*, AG2_AGENT_GRP_*, AG2_AGENT_QUEUE_*, AG2_ID_*
>> Back to list
This page was last edited on June 10, 2020, at 18:16.
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