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Predictive Routing folder

The Predictive Routing folder contains numerous objects that can provide information that is used to build reports describing the performance and effect of Genesys Predictive Routing (GPR) in your contact center. Many folders contain Custom folders, which are not described in this document; custom folders are provided to store any custom objects.

Objects in each folder or subfolder are designed to be used together to create reports. Avoid mixing attributes and metrics from multiple folders into your reports. One exception to this rule is objects in the Time folder; Time attributes can be used in any report, and most reports include at least one attribute from the Time folder.

Predictive Routing folder and subfolders

This folder contains the following root folder and subfolders.

Folder: Predictive Routing


Description: The root folder for Genesys Predictive Routing folders and objects.
  • There are no metrics in this folder

Reports built primarily from the objects in the Predictive Routing folder and subfolders

For more information about Predictive Routing reports, see the Genesys CX Insights 9.0 User's Guide.

This page was last edited on June 10, 2020, at 18:16.
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