Jump to: navigation, search

User Data Example Attributes

The following Attributes are available in this folder and are described on this page.


Folder: User Data Example

Attribute name: Category
Folder: User Data Example
Description: Enables data within the reporting interval to be organized based on the standard responses to interactions that are configured in your environment. This attribute is applicable only in environments that are configured to use sentiment, influence, and actionability social-media business attributes.
Database table: USER_DATA_GEN_ES.CTGNAME
>> Back to list
Attribute name: Category Key
Folder: User Data Example
Description: Enables data within the reporting interval to be organized based on the Category Key. This attribute is applicable only in environments that are configured to use sentiment, influence, and actionability social-media business attributes.
Database table: AG2_AGENT_*.USER_DATA_KEY1, AG2_AGENT_GRP_*.USER_DATA_KEY1, AG2_AGENT_QUEUE_*.USER_DATA_KEY1, AG2_ID_*.USER_DATA_KEY1, USER_DATA_GEN_ES.GEN_ES_ID
>> Back to list
Attribute name: Classify Actionability Category
Folder: User Data Example
Description: Enables data within the reporting interval to be organized by the degree to which interactions require agent attention—their actionability. The value for actionability attributes is obtained through attached data that is provided by the Social Messaging Server, a component of Genesys eServices. This attribute is applicable only in environments that are configured to use sentiment, influence, and actionability social-media business attributes.
Database table: USER_DATA_GEN_ES.CLASSIFY_ACTIONABILITY_CTGNAME
>> Back to list
Attribute name: Classify Sentiment Category
Folder: User Data Example
Description: Enables data within the reporting interval to be organized by the characteristic of interactions that reflects the attitude expressed therein, generally positive, negative, or neutral.

The value of sentiment attributes is obtained through attached data that is provided by the Social Messaging Server, a component of Genesys eServices. This attribute is applicable only in environments that are configured to use sentiment, influence, and actionability social-media business attributes.

Database table: USER_DATA_GEN_ES.CLASSIFY_SENTIMENT_CTGNAME
>> Back to list
Attribute name: Dimension 1 - Dimension 5
Folder: User Data Example
Description: These 5 attributes enables data within the reporting interval to be organized by a particular user-data Attribute that is configured within your environment.
Database table: USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_1, USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_2, USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_3, USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_4, USER_DATA_CUST_DIM_1.DIM_ATTRIBUTE_5
>> Back to list
Attribute name: Dimension 2 Gen - Dimension 5 Gen


Introduced: 9.0.013

Folder: User Data Example
Description: These 4 attributes enables data within the reporting interval to be organized by a particular user-data Attribute that is configured within your environment.
Database table: USER_DATA_GEN_DIM_1.DIM_ATTRIBUTE_2,

USER_DATA_GEN_DIM_1.DIM_ATTRIBUTE_3, USER_DATA_GEN_DIM_1.DIM_ATTRIBUTE_4, USER_DATA_GEN_DIM_1.DIM_ATTRIBUTE_5

>> Back to list
Attribute name: Dimension 6 - Dimension 10
Folder: User Data Example
Description: These 5 attributes enables data within the reporting interval to be organized by a particular user-data Attribute that is configured within your environment.
Database table: USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_1, USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_2, USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_3, USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_4, USER_DATA_CUST_DIM_2.DIM_ATTRIBUTE_5
>> Back to list
Attribute name: Dimension 6 Gen - Dimension 10 Gen


Introduced: 9.0.013

Folder: User Data Example
Description: These 5 attributes enables data within the reporting interval to be organized by a particular user-data Attribute that is configured within your environment.
Database table: USER_DATA_GEN_DIM_2.DIM_ATTRIBUTE_1,

USER_DATA_GEN_DIM_2.DIM_ATTRIBUTE_2, USER_DATA_GEN_DIM_2.DIM_ATTRIBUTE_3, USER_DATA_GEN_DIM_2.DIM_ATTRIBUTE_4, USER_DATA_GEN_DIM_2.DIM_ATTRIBUTE_5

>> Back to list
Attribute name: GSW Call Type


Introduced: 9.0.013

Folder: User Data Example
Description: This attribute enables data within the reporting interval to be organized by a particular user-data Attribute that is configured within your environment.
Database table: USER_DATA_GEN_DIM_1.DIM_ATTRIBUTE_1
>> Back to list
Attribute name: Influence Category
Folder: User Data Example
Description: Enables data within the reporting interval to be organized by the customer’s clout that has amassed on social networks at the time that interactions entered or began within the contact center. This attribute is applicable only in environments that are configured to use sentiment, influence, and actionability social-media business attributes.
Database table: USER_DATA_GEN_ES.CTGNAME
>> Back to list
Attribute name: Screen Actionability Category
Folder: User Data Example
Description: Enables data within the reporting interval to be organized based on the degree to which interactions require agent attention. The value of actionability attributes is obtained through attached data that is provided by the Social Messaging Server, a component of Genesys eServices. This attribute is applicable only in environments that are configured to use sentiment, influence, and actionability social-media business attributes.
Database table: USER_DATA_GEN_ES.SCREEN_ACTIONABILITY_CTGNAME
>> Back to list
Attribute name: Screen Sentiment Category
Folder: User Data Example
Description: Enables data within the reporting interval to be organized based on the attitude that customers expressed about their experience regarding interaction handling. The value of sentiment attributes is obtained through attached data that is provided by the Social Messaging Server, a component of Genesys eServices. This attribute is applicable only in environments that are configured to use sentiment, influence, and actionability social-media business attributes.
Database table: USER_DATA_GEN_ES.SCREEN_SENTIMENT_CTGNAME
>> Back to list
This page was last edited on June 10, 2020, at 18:16.
Comments or questions about this documentation? Contact us for support!