Genesys CX Insights Project

This section contains object information for the Genesys CX Insights project, which is used to build reports from Genesys Info Mart data.

The Genesys CX Insights project is the original project for GCXI, and contains historical reports and objects for a wide variety of Genesys products, organized into the following folders:

• GCXI > Agent folder
• GCXI > Billing Data folder
• GCXI > Business Attribute folder
• GCXI > Callback folder
• GCXI > Chat folder
• GCXI > Chat Bot folder
• GCXI > Co-browse folder
• GCXI > Designer folder
• GCXI > Detail folder
• GCXI > Outbound Contact folder
• GCXI > Predictive Routing folder
• GCXI > Queue folder
• GCXI > Service Objects folder
• GCXI > Time folder
• GCXI > User Data Example folder
• GCXI > User Data Call Survey folder