Service Objects folder

The Service Objects folder contains numerous objects that enable the organization and filtering of Info Mart data based on a range of time. The objects in this folder are used as follows:

• All reports use one or more attributes (and conditions) from this folder.
• Only certain reports use the metrics from this folder (see Abandon Delay and the Speed of Accept reports).

Many folders contain Custom folders, which are not described in this document; custom folders are provided to store any custom objects.

Service Objects folder and subfolders

This folder contains the following root folder and subfolders.

• Service Objects

Folder: Service Objects

Introduced: 9.0.007.03

Description: The root folder for common service objects. Many reports use one or more attribute from this folder, while only a few reports, such as Abandon Delay and the Speed of Accept, use the metrics.

Metrics: Bound 1 Bound 10 Bound 11 Bound 12 Bound 13 Bound 14 Bound 15 Bound 16 Bound 17 Bound 18 Bound 19 Bound 2 Bound 3 Bound 4 Bound 5 Bound 6 Bound 7 Bound 8 Bound 9 Max Date Min Date Time Day Key Min Date Time Day Key (Fmt) Min Date Time Day Next Key (Fmt) Min Date Time Key Min Date Time Key (Fmt) Min Date Time Next Day Key Start Date Time Key

Attributes: Bound 1 Bound 10 Bound 11 Bound 12 Bound 13 Bound 14 Bound 15 Bound 16 Bound 17 Bound 18 Bound 19 Bound 2 Bound 3 Bound 4 Bound 5 Bound 6 Bound 7 Bound 8 Bound 9 Group Type Interaction Descriptor Key Media Type Resource Group Resource Name Schema Name Schema Version Target Queue Tenant Time Range Key

Reports built primarily from the objects in the Service Objects folder and subfolders

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