Chat Bot folder
The Chat Bot folder contains numerous objects that you can use to build reports that describe chat bot volumes, statistics, and outcomes in your contact center. Many folders contain Custom folders, which are not described in this document; custom folders are provided to store any custom objects.
Chat Bot folder and subfolders
This folder contains the following root folder and subfolders.
Folder: Chat Bot
|Description: The root Chat Bot folder. Objects in this folder enable the organization and measurement of Info Mart Chat Bot data based on high-level characteristics of bot sessions.|
Reports built primarily from the objects in the Chat Bot folder and subfolders
For more information about Chat Bot reports, see the Genesys CX Insights 9.0 User's Guide.