Designer folder
The Designer folder contains numerous objects that can provide information that is used to build reports that display information about Interactive-Voice-Response (IVR) usage in your contact center. IVR Reports are created using Genesys Designer. The folder is organized into a series of subfolders, to make it easier to find the objects you need, as described in the following table. Many folders contain Custom folders, which are not described in this document; custom folders are provided to store any custom objects.
Designer folder and subfolders
This folder contains the following root folder and subfolders.
Folder: Designer
Introduced: 9.0.007.03
Description: The root Designer folder. Objects in this folder enable the organization and measurement of Info Mart agent data based on high-level characteristics of Interactive-Voice-Response (IVR) session. Other objects in this folder are organized into subfolders. |
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Folder: Designer > Activity
Introduced: 9.0
Description: Objects in this folder enable the organization and measurement of Info Mart agent data based on interaction-related activities that are conducted by active agents at their DNs, and associated with Designer applications. |
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Folder: Designer > Bot
Introduced: 9.0.016.02
Description: Objects in this folder enable the organization and measurement of data related to interactions involving bots, and associated with Designer applications. |
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Folder: Designer > Session
Introduced: 9.0.007.03
Description: Objects in this folder enable the organization and measurement of Info Mart agent data based on characteristics of the session. |
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Folder: Designer > Session > Detail
Introduced: 9.0.007.03
Description: Objects in this folder enable the organization and measurement of Info Mart data based on detailed session characteristics. |
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Folder: Designer > Session Block
Introduced: 9.0.007.03
Description: Objects in this folder enable the organization and measurement of Info Mart agent data based on traffic in each application block. |
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Folder: Designer > Session Milestone
Introduced: 9.0.007.03
Description: Objects in this folder enable the organization and measurement of Info Mart data that describes call progress through defined milestones. |
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Folder: Designer > Survey
Introduced: 9.0.007.03
Description: Objects in this folder enable the organization and measurement of Info Mart data based on customer responses to post-call surveys. |
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Reports built primarily from the objects in the Designer folder and subfolders
- Activity Summary Report
- Application Duration Report
- Application Summary Report
- Assisted Service Interactions by Last Milestone Report
- Blocks Summary Report
- Bot Analytical Dashboard
- Final Disposition Dashboard
- Milestone Summary Report
- Self-Service Statistics Report
- Survey Answer Report
- Survey Statistics Report
- Weekly Self Service Containment Dashboard
For more information about Designer reports, see the Genesys CX Insights 9.0 User's Guide.