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Designer folder

The Designer folder contains numerous objects that can provide information that is used to build reports that display information about Interactive-Voice-Response (IVR) usage in your contact center. IVR Reports are created using Genesys Designer. The folder is organized into a series of subfolders, to make it easier to find the objects you need, as described in the following table. Many folders contain Custom folders, which are not described in this document; custom folders are provided to store any custom objects.

Important
Objects in each folder or subfolder are designed to be used together to create reports. Avoid mixing attributes and metrics from multiple folders into your reports. One exception to this rule is objects in the Time folder; Time attributes can be used in any report, and most reports include at least one attribute from the Time folder.

Designer folder and subfolders

This folder contains the following root folder and subfolders.

Folder: Designer

Introduced: 9.0.007.03

Description: The root Designer folder. Objects in this folder enable the organization and measurement of Info Mart agent data based on high-level characteristics of Interactive-Voice-Response (IVR) session. Other objects in this folder are organized into subfolders.
Metrics:
Attributes:

Folder: Designer > Activity

Introduced: 9.0

Description: Objects in this folder enable the organization and measurement of Info Mart agent data based on interaction-related activities that are conducted by active agents at their DNs, and associated with Designer applications.
Metrics:
Attributes:

Folder: Designer > Bot

Introduced: 9.0.016.02

Description: Objects in this folder enable the organization and measurement of data related to interactions involving bots, and associated with Designer applications.
Metrics:
Attributes:

Folder: Designer > Session

Introduced: 9.0.007.03

Description: Objects in this folder enable the organization and measurement of Info Mart agent data based on characteristics of the session.
Metrics:
Attributes:

Folder: Designer > Session > Detail

Introduced: 9.0.007.03

Description: Objects in this folder enable the organization and measurement of Info Mart data based on detailed session characteristics.
Metrics:
Attributes:

Folder: Designer > Session Block

Introduced: 9.0.007.03

Description: Objects in this folder enable the organization and measurement of Info Mart agent data based on traffic in each application block.
Metrics:
Attributes:

Folder: Designer > Session Milestone

Introduced: 9.0.007.03

Description: Objects in this folder enable the organization and measurement of Info Mart data that describes call progress through defined milestones.
Metrics:
Attributes:

Folder: Designer > Survey

Introduced: 9.0.007.03

Description: Objects in this folder enable the organization and measurement of Info Mart data based on customer responses to post-call surveys.
Metrics:
Attributes:

Reports built primarily from the objects in the Designer folder and subfolders


For more information about Designer reports, see the Genesys CX Insights 9.0 User's Guide.

This page was last edited on October 27, 2020, at 14:38.
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