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Workforce Management 8.5 Administrator's Guide

Welcome to the Workforce Management 8.5 Administrator’s Guide. The topics in this guide introduce you to the concepts, terminology, and procedures relevant to Genesys Workforce Management.

Find the information you need by clicking the topic links below or by using the Table of Contents in the left-side navigation bar.


Find information that provides an overview of Workforce Management.


Find procedures that will help you to deploy WFM manually or by using wizards.

Daily Operations

Find information about setting up and performing WFM Daily Operations in your environment.


Find procedures and other information about how to localize your WFM deployment.

Reports and Metrics

Find information about WFM reports, metrics, and use ETL Database to enable other customized reporting.

WFM Primers

Find information about how to use WFM Primers to optimize the efficiency of your contact center.

This page was last edited on March 18, 2015, at 18:37.
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