Workforce Management 8.5 Web for Agents Help (Classic)
Welcome to Workforce Management (WFM) Web for Agents Help (Classic). Use this page to go directly to the information you need, or use the Table of Contents to take a step-by-step tour of all the features and functions in Genesys Workforce Management Web for Agents.
Become familiar with WFM Web for Agents.
Scheduling and Trading
Adjust your schedule and make schedule trades.
Availability and Preferences
Use availability patterns, add preferences, and request time off.
Bidding and Configuration
Use schedule bidding and configure WFM Web for Agents.