Workforce Management 8.5 ETL Database Reference
Welcome to the Workforce Management (WFM) ETL Database Reference. This reference describes the tables that make up the Extract, Transform, and Load (ETL) schema that enables Genesys Interactive Insights and other third party reporting applications to use Genesys Workforce Management data to design and create custom reports.
The information in this reference is valid for the 8.5 release of this product.
Find information that provides an overview of ETL Database schema.
Dimension and Fact Tables
Find information about the types of Dimension and Fact tables.
More Tables and Queries
Find information about other table types and queries samples.