Workforce Management (WFM) Server performs data synchronization automatically, bringing Configuration Database objects, such as agents, agent skills, and time zones into WFM. You can set the level of synchronization for full and real-time synchronization, and set the time period, in which you want WFM to perform full synchronization.
You configure this functionality in the ConfigService section of the WFM Server Application Options tab. For more information, see the SynchronizationLevel and SynchronizationTimeout configuration options.
Before you configure these options, take note of the objects that WFM Server will synchronize when set to these levels 1 and 2:
|SynchronizationLevel = 1||SynchronizationLevel = 2|
|Only Sites associates with the current WFM Server are synchronized.|| All Sites are synchronized, except those that are associated with another WFM Server.|
Sites that are not associated with any WFM Server are also synchronized.