Genesys Mobile Engagement Support for GDPR
This page describes product-specific aspects of Genesys Mobile Engagement support for the European Union's General Data Protection Regulation (GDPR) in premise deployments. For general information about Genesys support for GDPR compliance, see General Data Protection Regulation.
Forget Me Scenario
See Forget Me for more information.
If you need to forget a customer and his or her related information, you can use the Delete Callback API to delete one or more Callbacks by passing service IDs or Customer Numbers. See Delete Callback API for details.
Export Content Scenario
See Bulk Cancel and Export of Callback Records for more information.