Genesys Interaction Recording and Analytics Support for GDPR
This page describes product-specific aspects of Genesys Interaction Recording and Analytics support for the European Union's General Data Protection Regulation (GDPR) in premise deployments. For general information about Genesys support for GDPR compliance, see General Data Protection Regulation.
Searching for Interactions
To export and delete specific interactions you first have to perform a search for the interactions.
For details about how to search for interactions, see the Explore > Create a New Search section in the 8.5.5 SpeechMiner UI User Manual.
The best way to search for specific interactions is to use the Metadata filter, since the Metadata filter enables you to filter the search results for selected metadata and metadata values. The search results will only include interactions for which the selected types of metadata have defined values and when you specify values that match the specific conditions.
The best way to search for specific customer interactions is to use the metadata field that identifies customers (for example, telephone number, ID and so on) and to enter the value that identifies the specific customer.
To export specific interactions you can use the Export batch action to export one or more interactions.
For details, see the Explore > Search Results Grid > Batch Actions > Export Interactions section in the 8.5.5 SpeechMiner UI User Manual.
To delete specific interactions you can use the Delete batch action to delete one or more interactions.
For details, see the Explore > Search Results Grid > Batch Actions > Delete an Interaction section in the 8.5.5 SpeechMiner UI User Manual.