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Encryption of Call Recordings

This feature uses the Genesys Interaction Recording Solution to record calls and play them back. The solution includes a key management system that creates public and private keys. These keys are used to encrypt the recorded calls and decrypt the calls for playback. The PKCS #7 encryption algorithm is used for both encryption and decryption.

For more information about the Genesys Interaction Recording Solution, refer to Genesys Interaction Recording.

This page was last modified on April 21, 2016, at 13:09.

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