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8.5.206.02

Workforce Management Builder Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
03/28/17 General X

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Workforce Management

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What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


WFM Builder now correctly schedules the exact number of monthly work hours specified for each agent. Previously, in configurations containing multiple shifts with non-overlapping paid durations (for example, when one shift had a paid duration of 7:00-8:00, and the other a paid duration of 8:05-9:00), WFM Builder sometimes failed to schedule agents for the expected number of hours in a monthly period. (WFM-27132)


WFM Builder now reoptimizes Intra-Day schedules containing shifts that are not assigned to any scheduled agent's contract. Previously in this scenario, WFM Builder would sometimes fail to reoptimize Intra-Day schedules, which generated an internal error Error[1066]. (WFM-26969)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.206.02.

Supported Languages

See Release 8.5.x Translation Support.

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This page was last modified on November 6, 2018, at 11:18.