Jump to: navigation, search


Section: settings
Default Value: none
Valid Values: none, flex, basic, both
Changes Take Effect: Immediately
Introduced: 8.5.307.04

Specifies when Chat Server forces chat sessions to run in async mode.

  • none: no forcing is applied.
  • flex: chat sessions run in async mode, when started via flex chat protocol.
  • basic: chat sessions run in async mode, when started via basic chat protocol.
  • both: all chat sessions run in async mode.


Chat Server is part of 9.x starting in

Chat Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
05/31/19 Update X X

Helpful Links

Releases Info

Product Documentation

Genesys Engage Chat

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

  • Chat Server now supports Cassandra 3.11 in HA (high-availability) mode. (CHAT-3481)
  • Support for two new historical reports for GCXI: Chat Engagement Report and Chat Session Report. (CHAT-3461, CHAT-3460)
  • A new configuration option, async-chat-enforce, forces Chat Server to process all chat sessions as async. (CHAT-3455)
  • The addition of the following ESP methods: CloseSession and GetSessionInfo. Refer to the Chat Server documentation for more information. (CHAT-3454)
  • The following pages were added to the Chat Server documentation:

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 8.5.307.04.

This page was last edited on September 18, 2020, at 13:44.
blog comments powered by Disqus