8.5.104.10

Chat Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
04/22/16	General		X	X	X	X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

eServices

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

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Chat Server now reads data masking rules for the personally identifiable information (PII) configuration correctly if added to UCS while Chat Server is running, even if that configuration was originally empty when Chat Server started. (ESR-11623)

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Chat Server no longer exits when a chat session is restored after the corresponding interaction was stopped in Interaction Server and the UCS record was not updated with status 3 (completed by workflow). (ESR-11618)

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When using a custom agent desktop, Chat Server no longer exits when an agent participates in multiple, concurrent chat sessions on the same connection. (ESR-11613)

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Transcripts are no longer sent as a reply from one session to another if during session restoration the original connection ID was re-used by another client. This occurred when the original connection was closed or the same client used another connection to send another request. (ESR-11588)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.104.10.