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session-restore-do-purge

Section: settings
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 8.5.312.10

Enables or disables sending purging requests to Chat Server which handles the chat session before it is restored in this instance.

session-restore-extend-by

Section: settings
Default Value: none
Valid Values: none, agent, esp, both
Changes Take Effect: Immediately
Introduced: 8.5.312.10
Modified: 8.5.316.02

Specifies how Chat Server enables the session restoration from agent desktop and workflow:

  • none: The functionality is disabled.
  • agent: Allows Agent Desktop to start a session restoration.
  • esp: Allows the Workflow to start a session restoration.
  • both: Allows both Agent Desktop and Workflow to start a session restoration.

8.5.312.10

Chat Server Release Notes


Chat Server is part of 9.x starting in 8.5.201.05.
Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
02/19/21 General X X


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List of Release Notes

What's New

This release contains the following new features and enhancements:

  • Introduced a new configuration option, session-restore-extend-by. This option enables a session restoration using Agent Desktop or the Workflow, and helps improve async chat High Availability (HA) mode when a customer is offline for a long period of time and Chat Server needs to be restarted. (CHAT-3706)
  • Introduced a new configuration option, session-restore-do-purge. This option purges the chat session from the Chat Server instance that was processing the chat session before the session was restored. This option can be helpful in chat deployments where the chat session might accidentally be moved to another instance of Chat server. (CHAT-3750)
  • Introduced new health metrics for Chat Server including the ability to request metrics in Prometheus format (CHAT-3766), as well as the addition of:
    • Application version (AppVersion), and seconds elapsed since Chat Server instance began (SecondsRunning). (CHAT-3728)
    • The estimated total size of all chat sessions transcript content (mem_sessions_now_size in sessions). (CHAT-3728)
    • Flex-push GMS-related health metrics, including the number of nodes connected and the number of sessions associated with the nodes. (CHAT-3681)



Resolved Issues

This release contains the following resolved issue:

Now Chat Server correctly calculates the value for current_sessions_async and current_sessions_dormant health metrics. Previously, values could be distorted when chat sessions were restored in HA mode. (CHAT-3747)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.312.10.

This page was last edited on February 19, 2021, at 16:30.
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