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Chat Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
05/03/17 General X X X X

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Chat Server

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List of Release Notes

What's New

This release contains the following new features and enhancements:

  • Chat Server now supports push notifications about session activity via flex protocol, which is required by GMS for CometD support.
  • Chat Server now provides the ability to send a direct message in a chat conference and/or coaching mode. For example, in a conference with 3 agents, an agent can send a direct message to another agent, and this message will not be visible to the third agent.

Resolved Issues

This release contains the following resolved issues:

Chat Server now correctly processes the closing of chat sessions when an ESP message is received during a chat session closure. Previously, in certain environments, chat interactions might get stuck looping after upgrading to chat server 8.5.x from 8.1.x. (ESR-12822)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on May 12, 2017, at 19:05.
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