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Known Issues and Recommendations

Chat Server

The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Chat Server. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.

See also Internationalization Issues.

The ChatServer.xml template file contains an error that blocks the import of metadata. To correct this error:

  1. Open ChatServer.xml in a text editor.
  2. Locate the line that includes "Debugging purposes only".
  3. Remove <b> and </b> from this line and save the file.
ID: ESR-12037 Found In: Fixed In:

If Chat Server is switched from backup mode to primary mode, Chat Server will exit if inactivity control is enabled and the alert timer expires.

ID: ESR-11548 Found In: Fixed In:

Chat Server leaks memory during a session closure when the chat session is moved to another instance of Chat Server in High Availability mode.

ID: CHAT-3611 Found In: Fixed In: 8.5.309.17

When attempting to restore the chat session in Chat Server (when deployed in High Availability mode with Cassandra), the final transcript in UCS can be overwritten by the previous, incomplete, intermediate transcript when the configuration option leave-transcript is set with the value true.

ID: CHAT-3524 Found In: Fixed In: 8.5.308.06

When attempting to save an intermediate transcript in the case of an unrecoverable Cassandra failure, Chat Server (when deployed in High Availability mode with the Cassandra) does not update UCS with the final transcript content or mark the interaction as offline when the configuration option transcript-save-on-error is set with the value close.

ID: CHAT-3495 Found In: 8.5.302.03 Fixed In: 8.5.308.06

In Chat Server logs, the subject and nickname are not masked according to the log-filter-data keys.

ID: CHAT-3388 Found In: Fixed In: 8.5.304.04

Chat Server might leak memory on the Windows platform when the chat session is being established.

ID: CHAT-3374 Found In: Fixed In:

Chat Server cannot handle PII rules configuration information when UCS is running in Unicode mode.

ID: CHAT-3372 Found In: 8.5.302.03 Fixed In: 8.5.304.04

Chat Server wrongly adds the initial routing time to the agent reply time in the reporting metrics.

ID: CHAT-3351 Found In: 8.5.302.03 Fixed In: 8.5.306.03

Chat Server might exit in the rare scenario of a reconnected agent not re-joining the chat session after it was restored and closed on the Chat Server.

ID: CHAT-3054 Found In: Fixed In:

For Workspace Desktop Edition, when agents attempt to end a chat consultation that is in progress with another agent, Chat Server replies to the initiating agent with error 8226 Invalid parameters.

ID: CHAT-1286 Found In: Fixed In:

Internationalization Issues

Information in this section is included for international customers.

There are no internationalization issues for this product.

This page was last edited on December 19, 2019, at 16:49.
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