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[+] Genesys Chat

Genesys Engage Chat

The Genesys Engage Chat channel is part of the Genesys Engage Digital (eServices) platform. It leverages the same queuing and routing engine used for all media types (voice, digital, and social) to route chats to agents based on resource skills and availability, as well as the customer's contact history. A unified agent desktop and reporting components round out the solution.

Genesys Engage Chat also has the following capabilities:

  • Mobile chat, which provides push notifications and chat for mobile apps.
  • Asynchronous chat, which enables users to connect with enterprises on their own terms and continue the conversation whenever they have free time. They can send a message when no agents are available and chat sessions will continue even when neither party is active on the session.

What's New

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All 9.x products 9.x Genesys Engage Chat Release Notes
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Documentation

Chat Server Administration Guide

Get recommendations for monitoring and adjusting your Chat Server configuration.

Chat Server Administration Supplement (Restricted)

This supplement provides additional information to the Chat Server Administration Guide

Configuration Options

Find the latest information on configuration options for selected eServices components:

More Release Information

This page was last edited on September 18, 2020, at 13:39.