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Chat Server Release Notes

Chat Server is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
03/26/19 General X X

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What's New

This release contains the following new features and enhancements:

  • Support for Oracle Linux 7 operating system. See the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems. (CHAT-3448)
  • Chat Server now supports outbound chat sessions which were introduced in messaging channels like WhatsApp and others. (CHAT-3426)
  • In GMS Chat API Version 2, Chat Server now provides reason codes to explain how a customer has quit a chat session. (CHAT-3417)
  • Chat Business Process Sample is now a separate component and no longer included with the Chat Server IP. (CHAT-3414)

Resolved Issues

This release contains the following resolved issues:

Chat Server now excludes the initial routing time from the agent reply time in the reporting metrics. (CHAT-3351)

Upgrade Notes

No special procedure is required to upgrade to release 8.5.306.03.

This page was last modified on March 26, 2019, at 10:23.


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