Jump to: navigation, search

Genesys Cloud API Driver for Twitter Release Notes

Genesys Cloud API Driver for Twitter is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
01/22/21 Hot Fix X X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • The driver now parses and saves timestamps such as when a Tweet is created in Twitter and the interaction is received in Genesys Hub. The following key-value pairs have been added to Twitter interaction attributes to support this feature:
    • _twitterReceivedAt – The date and time (timestamp) when an interaction is fetched in Genesys Hub
    • _twitterHubId – An internal ID for each inbound message in Genesys Hub

Resolved Issues

This release contains the following resolved issues:

The driver now properly downloads inbound attachments when using HTTP proxy. (SMD-6743)

The issue in fetching batch items in Twitter interactions with attachments is fixed. (SMD-6742)

The issue that prevented the driver from functioning properly when DMS switched between primary and backup modes in High Availability implementation is fixed. (SMD-6741)

Upgrade Notes

If you are upgrading Cloud API Driver for Twitter to, you must also upgrade Cloud API Driver for Facebook to and Social Media Plugin for Workspace Desktop Edition to

This page was last edited on January 22, 2021, at 16:06.
Comments or questions about this documentation? Contact us for support!