9.0.006.07

Genesys Cloud API Driver for Twitter Release Notes

9.x

Genesys Cloud API Driver for Twitter is part of 9.x starting in 9.0.001.02.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
04/12/19	Update		X	X	X	X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

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Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• Inbound media attachments in Twitter direct messages and public Tweets are now saved in the Universal Contact Server (UCS) database. (SMD-5907, SMD-5906)
  Important

  Configure the Twitter driver Configuration Options ucs-in-use to true and fetch-image to true to view the images and other media attachments successfully on WDE.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

• The current release of Cloud API Driver for Twitter (9.0.006.07) is compatible only with Social Media Plugin for WDE release 9.0.006.21 or higher and DMS release 9.0.002.06 or higher.
• If you plan to upgrade both Cloud API Driver for Twitter and Social Media Plugin for WDE, ensure the following upgrade order:
  1. Upgrade Social Media Plugin for WDE on all agent workstations.
  2. Upgrade Cloud API Driver for Twitter in DMS.